Refund policy

Cancellation & Rescheduling Policy

We understand that plans can change. Our cancellation policy is designed to provide flexibility for our guests while allowing us to maintain the highest level of service and experience.

Cancellation Policy

Cancellations made 24 hours or more before the scheduled tour time are eligible for a full refund.
Cancellations made less than 24 hours before the scheduled tour time are non-refundable.
No-shows are non-refundable.

Rescheduling Policy

Guests may request a free reschedule once for the same booking.
Any additional rescheduling requests after the first change may be subject to an additional charge.
Rescheduling requests must be made at least 24 hours before the scheduled tour time.

Weather & Safety Policy

The safety and comfort of our guests are our priority.

In the event that weather conditions or safety requirements require us to cancel a tour, guests will have the option to:

Reschedule their experience to another available date, or
Receive a full refund.

Hotel Pickup Policy

For tours including hotel pickup:

Guests must be ready at the confirmed pickup location and time.
Our driver will wait up to 15 minutes after the scheduled pickup time.
Failure to be present within this waiting period will be considered a no-show, and the booking will be non-refundable.